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FAQ about the holiday homes

FAQ about the holiday homes

Questions about the Holiday homes

#The star rating explained
#How are the holiday homes furnished?
#How many people are allowed to reside in the holiday home?
#Can groups/youth groups rent a holiday home?
#Are duvets/pillows provided?
#I suffer from allergies. What type of duvet or pillow is provided?
#How can I see if a final cleaning is included in the rental agreement?
#What is the price of the final cleaning?
#Can I perform the final cleaning myself?
#Will there be the necessary cleaning supplies in the house?
#What kind of energy consumption can I expect?
#How many pets can I bring?
#When can I collect the key to the holiday home?
#What if I arrive late?
#When must I depart from the holiday home?

 

The star rating explained
The Higher a star rating the house receives, the more well-equipped you can expect the house to be. The assessment includes furniture, Equipment, and the condition of the house.

 Holiday homes with basic furniture and less emphasis on the interior
 Holiday homes with minimal, straightforward furnishings.
 Well maintained holiday homes, generally with the standard furnishings
 Well-equipped holiday homes of a high standard, with a comfortable interior
 This category contains the best we have to offer. Elegant and refined, these houses contain a full complement of stylish and comfortable furnishings.

Why were some of the photos watermarked with a camera symbol?
The camera symbol signifies that the picture is an illustration. Take note, that some homes with Sauna and spa also contain illustrations, even though the camera symbol isn’t shown.

How are the holiday homes furnished?
The holiday homes are each uniquely furnished to the owner’s tastes, although we do ensure that the kitchen will always contain basic necessities, such as pots and pans, and cutlery for the number of people allowed reside in the house. If you want rundown of how exactly each house is furnished, you can see this in the home description.

How many people are allowed to reside in the holiday home?
Children from the age of 0-3 do not count towards the total number of people living in the home, not even if including them would make the total number of people exceed the maximum allowed. Keep in mind that this rule only applies to Danish dansommer houses. For any houses outside Denmark, anyone, independently of age, count towards the maximum number of people allowed (as written in the home description), which must not be exceeded. Although this is the general rule of thumb, there are a number of houses in Norway, Sweden, and Central Europe, which allow you to bring one additional child under the age of 4 without any surcharges. In southern Europe it is only a very limited number of houses that allow this. Check the house description, to see if your particular house allows an additional child. You are not allowed to facilitate the stay of more people (i.e. pitching tents in the garden, or bringing a campervan etc.)

Can groups/youth groups rent a holiday home?
Certain house owner’s, do not allow groups/youth groups as guests in their holiday home. This will usually be clear from the house description. A group/youth group is defined as a group of at least 6 people, that aren’t families or couples. You must inform dansommer if you are staying as a group, and dansommer maintains the right to refuse such a stay. If you do not inform dansommer advance that you’re staying as a group, dansommer can refuse your stay at arrival, or during the stay. The person booking the house must be at least 25 years old. At arrival, but preferably earlier, all groups have to pay a special deposit, calculated based on the homes’ standard deposit, plus an extra 3.500, - pr. Person. Additionally, all groups have to order a final cleaning, if this isn’t already part of the rental terms for the holiday home. See our rental agreement for more information. 

Are duvets/pillows provided?
Yes, dansommer will always provide for the maximum amount of people allowed in the holiday home. Remember to bring your own bed sheets, rent some when you get to the house, or check if they are included in the rental agreement.

I suffer from allergies. What type of duvet or pillow is provided?
If you need a special type of duvet or pillow, we recommend that you bring your own,  and that you always book one of our pet free houses.

How can I see if a final cleaning is included in the rental agreement?
When searching for a house, you can click a link called ‘What’s included in the price?’ right below the price of the holiday home. This will bring up a window where you can determine what is included in the rental agreement, and what is not, and what can be purchased additionally. Likewise, you will also be able to see this when you book the house.

What is the price of the final cleaning?
The price varies depending on the country, and the size of the holiday home. If you can’t find the price, as described above, you are welcome to contact us on +45 3914 3300, or at dansommer@dansommer.com

Can I perform the final cleaning myself?
The final cleaning can usually be done by yourself, and is after departure checked by our service personnel. If you decide during your stay that you do not wish to perform the final cleaning, it can be booked up to four days before departure. Some holiday homes include an obligatory final cleaning, in which case you do not need to clean it yourself, but the cleaning fee must be paid when you collect the key. With many holiday homes, especially in southern Europe, the final cleaning is included in the rental agreements and is automatically taken care of by us.

Will there be the necessary cleaning supplies in the house?
If you want to clean the house by yourself, we recommend that you bring the necessary supplies for the kitchen and toilet. Remember to bring dish towels, towels, dishcloths, toilet paper and detergents. In our catalogue and on the website you can see a checklist. Many people choose to buy cleaning supplies on arrival, so there are fewer things to pack.

What kind of energy consumption can I expect?
Electricity, water, gas, phone, and heating are variable expenses. In many holiday homes electricity and water are included in the rental agreement. In the cases where this is not included, the consumption depends on the individual house. We recommend you show your usual level of care with your water and electricity consumption. The cost is deducted from the deposit returned to you.

How many pets can I bring?
If the holiday home allows you to bring pets, you can in Scandinavia and Central Europe often bring up to two pets. In southern Europe (France, Italy, Spain, Greece, and Croatia) the limit is one pet. If you wish to bring more than the allowed number, you must always bring this up with the house owner. In case you want to bring an extra pet, make sure to contact us well in advance.

When can I collect the key to the holiday home?
The time of arrival will usually be from 15.00-19.00, depending on where you have to pick up the key. You can see a more specific time in the route description. Even if you arrive before time, you are not entitled to the key. You cannot access the house early either, as we need time to check and prepare the house

What if I arrive late?
You must inform the service office or the house owner if you will be arriving late. In Denmark, you will pick up the key from one of our staffed key offices. When these offices close (relevant if you arrive late in the evening), the key is placed in a key box, where it can be retrieved after opening hours. The location of this will be specified in the route description for the ticket office. Remember to note the address of the holiday home if you arrive late, so you are sure to find it.

If you’ve booked a house outside Denmark, it is very important that you tell us when you will be arriving through the arrival form you receive, especially if you cannot be there at the time provided. Otherwise we cannot ensure that you will receive the key on the date of arrival, and you might have to wait until the day after. If you will be arriving outside the specified hours, you must always contact the key office or the house owner, to see if this is possible.

There is more information in the FAQ of the individual countries.

When must I depart from the holiday home?
10.00 am, at the latest on the day of departure, you must leave the house, and return the key. The house must also be thoroughly cleaned before this time (unless you book a final cleaning with us).